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   How do I make changes to my policy?

Contact your agent or broker to have changes completed immediately.

   How do I cancel my policy?

Contact your agent or broker to complete a cancellation request. A written request can be faxed or mailed to Access including policy number, cancellation date and the policy holder's signature.

   Why am I receiving a cancellation notice?

Cancellation notices may be sent when payment has not been received by the due date.

   Is there a grace period after my policy cancels?

There is not a grace period. A policy will cancel effective 12:01 am.

   If my policy cancels can I make a payment to reinstate it?

In most cases, policies can be reinstated by making a payment using one of our convenient payment options listed here.

   If my policy cancels do you send that information to the DMV immediately?

Yes. Access electronically submits all required notifications immediately to the DMV.

   Do I have to go back to the agent to renew my policy once it expires?

No. If you receive a renewal offer, your renewal down payment can be made using one of our convenient payment methods listed here.

   If my policy expires can I still make a payment to renew it?

Yes. If you receive a renewal offer, your renewal down payment can be made using one of our convenient payment methods listed here.

   How can I print my ID cards or other policy documents?

Log on to www.AccessGeneral.com. Your ID cards and other documents are located on the Forms tab.

   Am I covered by my insurance when I drive a rental?

Coverage and guidelines vary from state to state. Contact your agent or broker for coverage information based on your specific policy.

   Do I have emergency road side assistance?

Coverage and guidelines vary from state to state. Contact your agent or broker for coverage information based on your specific policy.

   If I move does my insurance transfer to another state?

No. If you move to another state, contact an agent or broker in the new state to obtain coverage. Find an Agent

   Can I get a copy of my SR-22 filing and how long does it take?

You may contact our Customer Services Department at 877.353.9838 for a copy of your SR-22 filing. Access electronically submits SR-22 filings to the DMV within 2-3 business days.

   What is the toll free number for Insured Customer Service?

The toll free number is 877.353.9838.
 
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